In an effort to remain timely with all our clients, we have the following cancellation policy to respect our provider’s time but also to best assist all of our loyal SPMA clients.

To ensure we can assist all of our patients in the best way possible, we do have a “no-exception” cancellation policy.​

  • Please understand when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time for clients on our waiting list.
  • All new and established clients will supply a credit card to have on file when scheduling appointments. Credit cards on file are encrypted and remain secure. In the event we do not receive the required notice for adjustments and cancellation the following $25 fee will be applied to your card or billed to you in the event the card is declined.
  • We require a call to our office at 715-295-9940 a minimum of 24 hours prior to your appointment and our clinic coordinator will be happy to reschedule your appointment-you will NOT receive a charge.
  • No-Shows or notifications given less than 24 hour prior to appointment time will result in a $25.00 cancellation fee.

As a courtesy, we confirm appointments via email 72 hours prior and text message 48 hours prior to scheduled appointments.  If we have a cancellation on the schedule, we like to offer the time slot to our clients on our waiting list.   Without notice of cancellation we are unable to do this. When a patient does not show up for a schedule appointment, another SPMA client loses the opportunity to be seen.

Thank you for being a valued client and for your understanding and cooperation in regards to this policy.

Appointment deposits are subject to change per management’s discretion. In the event that a client has a history of two or more no-shows or cancellations, patient may be subject to pay full service price to schedule per management’s discretion./2023