SPMA Cancellation Policy

In an effort to remain timely with all our clients, we have the following cancellation policy:

  • Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time for clients on our waiting list.
  • We ask all new and established clients supply a credit card to have on file. All cards on file are added to the system via a secure electronic process the ensures the information is encrypted and remains secure. In the event we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or billed to you in the event the card is declined.
  • Notification given at least 24 hours prior to your appointment will NOT receive a charge.
  • No-Shows or notifications given less than 24 hour prior to appointment time will result in a $25.00 cancellation fee.

We understand that unplanned issues can come up and you may need to cancel an appointment. Unfortunately, it has been our experience that most of the time un-kept appointments are not due to emergencies.

As a courtesy, we confirm appointments via email 72 hours prior and text message 48 hours prior to scheduled appointments. If we have a cancellation on the schedule, we like to offer the time slot to a client on our waiting list, or who is calling for a same day appointment. Without notice of cancellation we are unable to do this. When a patient does not show up for a schedule appointment, another client loses the opportunity to be seen.

Thank you for being a valued client and for your understanding and cooperation in regards to this policy.

Appointment deposits are subject to change per management’s discretion. In the event that a client has a history of two or more no-shows or cancellations, patient may be subject to pay full service price to schedule per management’s discretion.